Mikey Dickerson: Crisis engineering

The U.S. government is no stranger to a good crisis, and neither is Mikey Dickerson, the inaugural administrator of the U.S. Digital Service under the Obama administration who served as one of the White House’s top advisers at the time to fix the broken Healthcare.gov systems. Dickerson joins CTRL + ALT + DEFENSE to take listeners inside the major takeaways of “Crisis Engineering,” a book he co-authored on how large organizations often fail to respond properly to a crisis and how those moments can be used as an opportunity for lasting transformation.