DOD's first-ever customer experience officer shares his thoughts on the importance of government service amid massive reductions of the federal workforce.

In an exclusive interview, Principal Deputy CIO Leslie Beavers detailed the new plan — and revealed where the department will go from here.

In the near term, the Customer Experience Officer (CXO) Portfolio Management Office will create new strategic guidance to improve IT deliveries.

The service is soliciting feedback on its recently prototyped My Army Post app.

“With the user in mind,” the new site will ensure the most frequently requested pages are easily accessible from multiple paths, a spokesperson confirmed.

Formally approved and established on March 1, the new Digital Capabilities Directorate is working to leverage best practices implemented by commercial companies to pave the way for…