user experience Archives

Pentagon CIO launches new office to strategically enhance customer experience

In the near term, the Customer Experience Officer (CXO) Portfolio Management Office will create new strategic guidance to improve IT deliveries.

Jan 24, 2024 By Brandi Vincent

Computer notebook keyboard with Update key – technology background

The computers are getting fixed: DOD standing up a user experience portfolio management office

The DOD CIO is taking a long-term approach to fix the user experience of IT systems within the department.

Aug 29, 2023 By Mark Pomerleau

Hands working on creating interfaces for websites and mobile app. UX UI design and programming — Source: Getty Images

Defense Counterintelligence and Security Agency gets set to launch revamped, more mobile-friendly website

“With the user in mind,” the new site will ensure the most frequently requested pages are easily accessible from multiple paths, a spokesperson confirmed.

Apr 13, 2023 By Brandi Vincent

Lt. Gen. Robert Skinner, director of the Defense Information Systems Agency, participates in a cybersecurity panel at the 2022 National Defense Transportation Association – U.S. Transportation Command Fall Meeting, St. Louis, Mo., Oct. 18, 2022. (DoD photo)

DISA conducting study on how cybersecurity, user experience impact one another

DISA is conducting a study on user experience and cybersecurity as part of its ongoing POM process.

Dec 2, 2022 By Billy Mitchell