Colt Whitall
Defense Leadership
The Air Force has been doing more to improve the user experience of its information technology in order to improve overall readiness, and Chief Experience Officer Colt Whitall serves as the lead of that effort. As the first-ever CXO in the Department of Defense, Whitall advises the Department of the Air Force’s senior leaders on best practices to transform IT user experience capabilities, skill sets and tools for members of the Air Force enterprise. By far the most useful strategy is to take a very data-driven approach,” he said earlier this year, emphasizing that data collected from different areas — from performance metrics to monthly surveys — can give federal organizations a leg up with IT modernization.
